Refund policy

1. General Information We strive to ensure that our customers are fully satisfied with their purchases. However, if you are not completely satisfied, we offer refunds under the conditions outlined below.

2. Refund Period You have the right to request a refund within 14 days of receiving the product or from the date of purchase.

3. Eligibility for Refunds To be eligible for a refund: - The item must be unused, undamaged, and in its original packaging - Proof of purchase (e.g., receipt or order confirmation) must be provided - The reason for the return must be valid (e.g., defective product, incorrect item)

 4. Non-Refundable Items The following items are not eligible for refunds: - Digital products once downloaded or accessed - Personalized or custom-made items - Hygiene-related goods if opened.

5. Refund Process Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5–10 business days to your original payment method.

 6. Shipping Costs - Original shipping costs are only refundable if the return is due to our error - Return shipping costs are the responsibility of the customer unless otherwise agreed.

7. Damaged or Defective Items If you receive a damaged or defective product, please contact us immediately with photos and a description of the issue.

8. Contact Information For refund requests, please contact us at: heartless.eu.official@gmail.com

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This policy may need to be adapted depending on your business model, location, and applicable laws.